ORGANIZATION DESIGN
Obiettivi formativi
• Understand the strategic role of organizational design, i.e., gain a deep understanding of how organizational design shapes the efficiency, effectiveness, and overall performance of organizations in a rapidly evolving global context.
• Engage critically with core concepts: explore and critically analyse theories, such as the multi-contingency approach, while reflecting on their practical applications in diverse organizational settings.
• Develop problem-framing and problem-solving skills: cultivate the ability to critical assess and address complex and discontinuous challenges, considering factors such as culture, leadership, technology, AI, and environmental uncertainty.
Risultati di apprendimento attesi
Knowledge and Understanding
• Students will develop a comprehensive understanding of the theoretical foundations of organizational design, including key models and frameworks.
• They will learn to identify and evaluate the critical factors influencing organizational architecture, technology, AI, strategy, decision-making, communication, and leadership.
• By integrating diverse academic and practical resources (e.g., research papers, case studies, AI-based tools), students will enhance their ability to critically assess and creatively address organizational challenges.
Knowledge Application
• Students will apply theoretical models to real-world organizational contexts, assessing the fit between strategic goals and organizational contingencies.
• They will engage in hands-on case analyses, using traditional and AI-based tools and frameworks to diagnose organizational challenges and propose actionable solutions tailored to specific contexts.
• Interactive discussions and exercises will foster the skills needed to relate organizational design to various industries and cultural settings.
Critical Thinking and Judgment
• The course encourages students to adopt a questioning and evaluative approach – enquiry-based learning – to analyse organizational designs also using AI-based tools.
• Students will be able to critically assess the interplay of various contingencies, identifying gaps and opportunities for organizational improvement.
• Students will also explore frontier approaches, e.g., organizational neuroscience, through a critical lens, weighing their practical implications and potential limitations.
Communication Skills
• Students will master key concepts in organizational design.
• Opportunities for collaborative learning and group discussions will enhance their ability to communicate complex ideas effectively and persuasively.
Learning Skills
• The course equips students with the tools to evaluate and synthesize multiple sources of information with the aim to foster independent learning and critical thinking.
• Students will develop the ability to bridge theoretical knowledge with practical applications, forming well-rounded solutions to real-world organizational challenges.
• By the end of the course, students will be empowered to explore and innovate in the field of organizational design, both academically and professionally.
Contenuti Del Corso
This course delves into organizational design as a critical managerial approach to addressing the complex and discontinuous challenges modern organizations face. The course’s theoretical foundation is built on various perspectives with the aim to develop a multi-faceted framework for identifying contingencies that impact organizational performance – e.g., environment, strategy, technology, AI, leadership styles, and knowledge systems. Through these multiple perspectives, the course explores processes and mechanisms at both the individual and organizational levels that drive effective organisational design.
The course emphasizes both a theoretical and practical understanding of how contingencies interact and how they can be evaluated and realigned to foster efficient and effective organizational design. Fit and fitness are key concepts of this course. Whereas, fit indicates the alignment between the organization and its internal and external elements that ensure optimal efficiency at a given point, fitness reflects the organization’s ability to maintain and improve that alignment in response or in anticipation to change.
Testi Di Riferimento
• Attending students
o mandatory readings and cases used during the course (listed on a week-by-week bases).
• Non attending students:
o mandatory readings and cases used during the course (listed on a week-by-week bases).
o Richard M. Burton, Borge Obel, Dorthe Dojbak Hakonsson (2020). Organizational Design: A Step-by-Step Approach (4th Edition). 2020.
Metodologie Didattiche
Course architecture and educational approach
Course logic. This is a multi-voice course: students are exposed to academic as well as practitioner classes. This multi-voice perspective encourages students to develop a thoughtful, analytical, and critical mindset.
Weekly rhythm. Each week includes two complementary sessions. The Analytical Framing session introduces the conceptual, theoretical and empirical foundations of the topic through research-based and interactive teaching. The Contextual Enquiry session places those ideas in motion through case discussion, live cases, guest speakers, simulations, AI-assisted exercises, and structured class debate. The aim is to move continuously between concepts and contexts, models and situations, analytical rigour and managerial judgement. Indeed, during the course the Contextual Enquiry session may precede the Analytical Framing one. Depending on the topic of the session, the course also contemplates Meet the Expert sessions, i.e., a 20’ discussion with an academics or a practitioner who has developed and refined relevant research or practical experience on a specific subject contemplated in the course syllabus.
Students will work with academic papers, managerial cases, short videos, live cases and guest speakers. Particular attention will be paid to the capacity to frame problems before solving them.
Modalità di verifica dell'apprendimento
Assessment architecture
The assessment design preserves the distinction between unaided judgement and AI-assisted work.
Attending students – to qualify as an attending you are supposed to attend at least 70% of the sessions, as registered via the Luiss app at the beginning of each session; you are assessed through a variety of methods with the aim to evaluate your understanding (analytical and critical) of the key concepts of the course.
The use of AI-based tools is encouraged and favoured to support your learning processes, with the understanding that this course enables you to develop and refine skills to govern such tools and therefore you will attend practice and exam sessions where AI is not allowed and practice and exam sessions where AI is allowed (see below).
Component Weight Focus
Participation and contribution 10% Engagement in plenary, group discussion, group presentations and class activities on an organisational design challenge: quality of the questions asked are key!
Midterm written exercise 20% This is three-stage in-class written assignment focused an organisational design challenge. Students are required to frame and solve the challenge: first individually and then in a group. Please note these two are pen-&-paper assignments, no technology allowed – i.e., smartphones, smartwatches, tablets, laptops and the likes. The third stage allows students to use AI. Emphasis on conceptual clarity and problem framing.
Final oral exam 70% Individual and group oral discussion integrating the 12-sessions of the course.
Non-attending students: the final grade will be based on a final oral exam (60%) as well as on a written exam (40%) on the extended version of the programme. Please note that non-attending students are required to fill in a form on the Luiss website.
Criteri per l’assegnazione dell’elaborato finale
Master thesis assignment is based on a proposal elaborated and presented by the student. The proposal (max 2 pages) must include: abstract, the research question, a potential table of content, and main references.
Students involved in internship may well develop a thesis proposal based on the internship project.
Timing – the proposal should be emailed to the course leader at least 6 months before the planned graduation session.
Settimana 1
Week 1: Introduction to Organizational Design
Session 1 –
Theme – The session explores the organizational design challenges of navigating dynamic markets and fostering innovation across business units. By sharing real-world insights, this lecture provides students with a practical understanding of the complexities involved in driving growth while balancing strategic agility with operational stability.
Session 2 – Introduction to Discussion Sessions: case discussion, role playing, etc, with TAs
Mandatory Reading
Research Article – Bo L. T. Hedberg, Paul C. Nystrom, William H. Starbuck (1976). Camping on Seesaws: Prescriptions for a Self-Designing Organization. Administrative Science Quarterly, 21 (1), 41-65 https://doi.org/10.2307/2391877
Settimana 2
Week 2: Organisational Design and the Environments
Session 1 – Aligning organizational structure with strategy and environment
Theme – this session examines how organizations can achieve long-term viability by becoming self-designing. The session highlights the role of dynamic balancing among organizational processes to mitigate and in fact govern complex and discontinuous challenges. Drawing on the Hedberg et al.’s six aphorisms, the session analyses how minimalism in areas such as consensus, contentment, and rationality fosters organizational flexibility and responsiveness in an unpredictable environment.
Session 2
Mandatory Reading
• Research Article – Bo L. T. Hedberg, Paul C. Nystrom, William H. Starbuck (1976). Camping on Seesaws: Prescriptions for a Self-Designing Organization. Administrative Science Quarterly, 21, 1, 41-65 https://doi.org/10.2307/2391877
• Case study –
Supplementary reading
Settimana 3
Week 3: Organisational Environments as Organisational Ecosystems
Session 1 – Environment as Ecosystems
Theme – this session offers an original perspective on organisational environment(s) understood as the contexts wherein organisations perform. It then delves into the notion of ecosystems as distinct governance structures that emerge through modularity, enabling coordination among interdependent organizations without hierarchical control. The session highlights the conditions for ecosystem emergence, alignment, and evolution, providing a framework to distinguish ecosystems from traditional markets, alliances, or supply chains.
Session 2 – Embedding sustainability into organizational structures.
Mandatory Reading
• Research Article – Jacobides, M. G., Cennamo, C., & Gawer, A. (2018). Towards a theory of ecosystems. Strategic Management Journal, 39(8), 2255–2276. https://doi.org/10.1002/smj.2904
Supplementary reading
• Research Article – Bansal, P., & Song, H. C. (2017). "Similar but not the same: Differentiating corporate sustainability from corporate responsibility." Academy of Management Annals, 11(1), 105-149.
Settimana 4
Week 4: Contingencies and Fit
Session 1 – Contingencies and Organisational Configurations
Theme – this session explores different organizational forms (e.g., mechanistic vs. organic structures, network organizations, and matrix structures). The session focuses on the concepts of fit – i.e., the alignment between an organization’s structural elements (e.g., strategy, environment, technology, and culture) and its design choices – and fitness – i.e., an organization’s capability to evolve, and thrive in dynamic environments over time, focusing on resilience as opposed to static alignment.
Session 2
Mandatory Reading
• Research article – Van de Ven, A. H., Ganco, M., & Hinings, C. R. (2013). Returning to the Frontier of Contingency Theory of Organizational and Institutional Designs. The Academy of Management Annals, 7(1), 393–440. https://doi.org/10.1080/19416520.2013.774981
Supplementary readings
• Research article – Burns, T., & Stalker, G. M. (1961). The Management of Innovation.
Settimana 5
Mid Term
Settimana 6
Week 6: From Fit to Fitness
Session 1 –Generative Organisational Design
Theme – this session sets the stage for examining how organizations can move beyond merely adapting to their current environment (“fit”) toward developing a lasting capacity to thrive (“fitness”). Drawing on Pentland’s (1995) concept of “organizational grammars,” we will see how patterns of action shape—and are shaped by—formal structures. By comparing “fit” and “fitness,” we will underscore the importance of building flexible, evolving structures and processes that promote sustainable performance, rather than settling for short-term alignment.
Session 2 – Organisational Grammar and Organisational Design
Mandatory Reading
• Research article – Brian T. Pentland, (1995) Grammatical Models of Organizational Processes. Organization Science, 6, 5, 541-556. https://doi.org/10.1287/orsc.6.5.541
• Case study –
Supplementary Reading
• Research article – Michel Avital, Dov Te’eni (2009). From generative fit to generative capacity: Exploring an emerging dimension of information systems fit and task performance, Information System Journal, 19, 345-367. doi:10.1111/j.1365-2575.2007.00291
Settimana 7
Week 7: Organising for Innovation
Session 1 – Ambidextrous Organisation: how organizational design fosters or stifles innovation.
Theme – this session, focuses on the notion of ambidextrous organizations, i.e., thoss organisations that manage both incremental and revolutionary change to foster sustained innovation. It uses real-world cases to explore, key concepts in organisational theory, such as routines and organizational inertia, to analyse organisational successes and failures. The discussion highlights the critical role of leadership, cultural practices, and structural design in navigating dual innovation trajectories. Students will engage with the challenges of balancing exploitation and exploration, gaining insights into designing organizations capable of thriving in dynamic, competitive environments.
Session 2 – Exploration and exploitation in an ants’ colony: lessons from A Bug’s Life
Mandatory Reading
• Research article – Tushman, M. L., & O’Reilly, C. A. (1996). Ambidextrous Organizations: Managing Evolutionary and Revolutionary Change. California Management Review, 38(4), 8-29. https://doi.org/10.2307/41165852
• Case study – A Bug’s Life
Supplementary Reading
• Research article – O’Reilly, C. A., & Tushman, M. L. (2011). Organizational Ambidexterity in Action: How Managers Explore and Exploit. California Management Review, 53(4), 5-22. https://doi.org/10.1525/cmr.2011.53.4.5
Settimana 8
Week 8: Teams, Teaming, and Culture(s)
Session 1 – Team(s) and Culture(s)
Theme – this session explores the impact of cultural and institutional factors on effective team coordination, with a focus on global projects. It highlights how differences in cultural norms and institutional contexts create challenges for seamless collaboration. The session introduces the concept of ‘scripts’ as structured interaction patterns to mitigate these challenges, fostering alignment and coordination in diverse teams. It also illustrates the notion of "teaming" – as proposed by Amy Edmondson – to underline the importance of continuous learning in dynamic team environments.
Session 2 – Case discussion
Mandatory Reading
• Research Article – Cramton, C.D., Köhler, T. & Levitt, R.E. (2021). Using scripts to address cultural and institutional challenges of global project coordination. J Int Bus Stud 52, 56–77. https://doi.org/10.1057/s41267-020-00337-7
• Case study –
Supplementary Reading
Videos on cross-cultural issues
Ernesto Sirolli - https://www.youtube.com/watch?v=chXsLtHqfdM
Mr Baseball - https://www.youtube.com/watch?v=rJntzDiQMTg
Settimana 9
Week 9: Temporary Organisations
Session 1 – Organising in and through times
Theme – this session examines the concept and dynamics of temporary organizations: it addresses their rise across industries, their unique attributes, and their interplay with permanent structures. A conceptual framework is introduced, highlighting task features, tensions with permanent organizations, and performance outcomes. The session emphasizes how these organizations operate within broader networks, offering critical insights for management and organizational theory.
Session 2a – Practice Session
Mandatory Reading
• Research Article – Burke, C. M., & Morley, M. J. (2016). On temporary organizations: A review, synthesis and research agenda. Human Relations, 69, 6, 1235-1258. https://doi.org/10.1177/0018726715610809
• Case study –
Supplementary Reading
Settimana 10
Week 10: Organisational Design & Neuroscience
Session 1 – Emerging perspectives on organisational design: organisational neuroscience
Theme – does neuroscience help developing better understanding of human behavior, decision-making, and performance in organizations? This session relies on recent research findings in organisation neuroscience to offer an original perspective on organisational routines and decision-making.
Session 2 – Case discussion
Mandatory reading
• Research Article – Cinzia Calluso, Alessandro Marino, Maria Giovanna Devetag, Andrea Prencipe, The key role of visual coordination in the formation of collective routinized actions, Industrial and Corporate Change, 2024; https://doi.org/10.1093/icc/dtae039
Settimana 11
Week 11: Organisational Design & Technology
Session 1 – Organisational and technological fabrics
Theme – this session explores how digital transformation reshapes organizational design, focusing on the interplay between information technology and organizational practices. The session examines how IT enables new organizational affordances, including process visualization, real-time innovation, virtual collaboration, and simulation-based planning. These affordances emerge not merely from technological features but through their integration with innovative organizational arrangements. By unpacking the black boxes of technology and organization, the lecture will illustrate how these dynamics give rise to novel forms of organizing, offering transformative insights into the fabric of modern organizations.
Session 2
Mandatory Reading
• Research Article – Raymond F. Zammuto, Terri L. Griffith, Ann Majchrzak, Deborah J. Dougherty, Samer Faraj, (2007). Information Technology and the Changing Fabric of Organization. Organization Science 18(5), 749-762. https://doi.org/10.1287/orsc.1070.0307
Settimana 12
Week 12: AI and Organisation
Session 1 – AI and the Future of Work
Theme – this session focuses on the implications of AI on organizational design principles to explore how AI tools are integrated into workflows and decision-making structures as well how AI-driven insights have the potential to transform organizational design and decision-making processes.
Theme – this lecture delves into the interplay between AI and organization of work.
Mandatory Reading
• Research Article – Dell’Acqua F et al (2023), ‘Navigating the Jagged Technological Frontier: Field Experimental Evidence of the Effects of AI on Knowledge Worker Productivity and Quality’. Harvard Business School Technology & Operations Mgt. Unit Working Paper No. 24-013
Supplementary Reading
• Research Article – Brynjolfsson, E., & McAfee, A. (2017). The Business of Artificial Intelligence. Harvard Business Review