KEY TOPICS IN TODAY'S MARKETING
Simona Romani, Ilaria Querci, Simona Gioia, Selahattin Onur Karlik
Instructional goals
This course is grounded in questions of enduring interest to marketers and researchers in the marketing area, but it takes in strong consideration contemporary concerns.
The objectives of this course are:
Integrating theoretical and practical knowledge on three modules/areas of content (consumers’ contemporary culture and values; consumers’ psychological core and consumers’ consumption choices);
Sharing knowledge on modern concepts and trends with respect to consumers’ wisdom and values, consumers’ interaction with AI and technologies, customers’ journey, and retail experiences;
Defining and providing examples of the values of sustainability, flexibility, and purpose from both the consumer's and firms point of view;
Introducing to the enquiry process of scientific research, from crafting a problem statement to finalizing a research paper;
Providing simulations of real-world marketing cases related to various marketing issues to gain knowledge on how to cope with them;
Evaluating and discussing business news and academic literature;
Teaching to communicate various pieces of findings to different audiences, through various formats;
Instructing how to provide feedback to peers or others;
Fostering an enquiry-based approach to problem-solving;
Inspiring self-assessment, self-reflection, and self-growth via scales, introspection exercises, diaries, and challenges
Prerequisites
None
Intended learning outcomes
At the completion of this course, students will be able to:
Knowledge and understanding
Students will be able to demonstrate to have improved and deepened their level of knowledge and understanding about how to conduct a research project that aims at investigating and solving a problem.
Applying knowledge and understanding
Students will be able to apply their learning in a research project. Specifically, they will be able to identify and resolve problems within complex systems through problem identification, formation and testing of a hypothesis, and recommending solutions.
Making Judgements
We expect students to be able to integrate knowledge about marketing phenomena and to manage the complexity of different approaches and perspectives involved in this field. Students are expected also to be able to discuss and evaluate key controversial issues in marketing including reflections on the social and ethical dimensions of such issues.
Communication Skills
This course will give students the ability to convey information and ideas effectively, using written, oral, visual, and graphical communication.
Interpersonal and Project Management Skills
Through teamwork activities (i.e., research projects), deadlines, and a continuous assessment approach, students will master collaboration, time management, and organization skills.
Learning Skills
At the end of this course, we expect students to be able to engage in self-directed learning by identifying and addressing their educational needs in a changing world, using independent study and research to tackle problems, especially ill-defined or open-ended ones
Course Contents
Given the unprecedented circumstances in which we are now living, each of the ten questions we have identified are considered also in the context of the global pandemic and especially of its aftermath.
The pandemic brought on by Covid 19 has generated incredible change to the global economy that will likely have long term effects on consumer behavior, the marketplace, branding and communication strategies, market regulation and policy, global business and more. We are just beginning to see these effects and they offer many opportunities for new marketing practices and new marketing research.
The combination of rigor and relevance characterized the answers to these ten questions. Moreover, each answer is based on the constant combination of the two relevant perspectives for marketers: consumer side and firm side. The course will be aimed at sharing and familiarizing – on each topic - with perspectives of the worlds of Thinkers (academics/science people and institutions), and Doers (Business experts, Company owners, Start-up founders). Activities’ design will be based on an active learning teaching mode. Students will be directly engaged and will participate to the topics both individually (with individual reflections and introspections) and collaboratively (with teamwork exercises). The course structure will provide a powerful balance between aided learning and support, and freedom of investigation. Learning sessions will be interactive in nature, fostering a learning by doing approach, growth mindset and enquirer attitude. Students will become responsible of their learning path and will participate to the co-production of study material. By applying a continuous assessment approach to evaluations, students will have different opportunities for feedback throughout the course.
Reference Books
The key textbooks for the course are:
Data bases and open platforms for scientific material provided by Luiss (access remotely with proxy configuration)
Weekly rich media contents (public resources): readings (papers, news articles to be discussed in class), playlist of audio/video material (podcasts, videos)
Weekly original material provided by the Teaching Team: Personal Introspection tests (scales on different constructs, essays), Video interviews with practitioners and researchers, slides, research project guidelines, Individual Tests on Knowledge
The study material will be organized as Asynchronous, Synchronous, Individual Study, and Research-Based Project material.
Teaching Methods
Mix synchronous and asynchronous
Individual Study
Research-based Project Work
Assessment Method
There is no final exam in this course. Instead, students’ effort will be evaluated throughout the semester, with a continuous assessment method. In details, students will be graded on the following activities:
a)Individual reflection on the asynchronous activities (10 reflections/essays – max 500 words; mandatory each week or Personal Introspection tests) – 10% (individual)
b)Two individual tests on the assigned readings; test will take place on week5 and week10 – 10% each test (individual)
c)Weekly presentation on the news article analysis (10 presentations – max 2 slides; mandatory each week) – 20% (team based)
d) Solving Business cases (6 activities; via quizzes of T/F statements) – 10% (individual)
e)Research project – deadline end of January/beginning of February – 50% (team based). In combo with other courses of the semester.
Thesis assignment criteria
None.
Does the syllabus cover sustainability topics?
Yes.
Week 1 Contenuto sessioni on line e on campus
Asynchonous or synchronous lesson
Explanation of the course's content
Q&A session on the course syllabus
Q&A session on the reading on Perusall
TA Consultation: introduction to the Research-Based Project
E-tivities
Learn more about yourself - personal scale activity
Self-reflect on Consumer Wisdom and Engage in the Sustainability Challenge
Design your sustainability challenge
Collaborative Reading on Perusall
Self-check syllabus and rules quiz
Related Material
Syllabus
Paper:
Week 2 Contenuto sessioni on line e on campus
Asynchonous or synchronous lesson
Learn the definition of Sustainability
Q&A session on the reading on Perusall
In-class research and presentations
TA Consultation: the Managerial Problem
E-tivities
Self-Assessment based on a sustainability scale
Introspection note based on a sustainability scale
Document and Blog your Sustainability Challenge
Collaborative Reading on Perusall
Business Case
Related Material
Lecture videos
Paper:
Week 3 Contenuto sessioni on line e on campus
Asynchonous or synchronous lesson
Learn the definition of Flexibility
Q&A session on the reading on Perusall
In-class research and presentations
TA Consultation: the Relevance
E-tivities
Self-Assessment based on a flexibility scale
Introspection note based on a flexibility scale
Document and Blog your Sustainability Challenge
Collaborative reading on Perusall
Business Case
Related Material
Lecture videos
Paper:
Week 4 Contenuto sessioni on line e on campus
Asynchonous or synchronous lesson
Learn the definition of Purpose
Q&A session on the reading on Perusall
In-class research and presentations
TA Consultation: the Literature Review
E-tivities
Self-Assessment based on a purpose scale
Introspection note based on a purpose scale
Document and Blog your Sustainability Challenge
Collaborative Reading on Perusall
Business Case
Related Material
Lecture videos
Paper:
Week 5 Contenuto sessioni on line e on campus
Asynchonous or synchronous lesson
Learn the definition of Attitude Change and explore the Psychological Tension: from Exploited to Served
Q&A session on the reading on Perusall
In-class research and presentations
TA Consultation: the Literature Review
E-tivities
Self-Assessment
Introspection note
Collaborative Reading on Perusall
Business Case
Related Material
Lecture videos
Paper:
Week 6 Contenuto sessioni on line e on campus
Asynchonous or synchronous lesson
Learn the definition of Attitude Change and explore the Psychological Tension: from Misunderstood to Understood
Q&A session on the reading on Perusall
In-class research and presentations
TA Consultation: the Qualitative Evidence
E-tivities
Self-Assessment
Introspection note
Collaborative Reading on Perusall
Business Case
Related Material
Lecture videos
Paper:
Week 7 Contenuto sessioni on line e on campus
Asynchonous or synchronous lesson
Learn the definition of Attitude Change and explore the Psychological Tension: from Replaced to Empowered
Q&A session on the reading on Perusall
In-class research and presentations
TA Consultation: the Scientific Gap
E-tivities
Self-Assessment
Introspection note
Collaborative Reading on Perusall
Business Case
Related Material
Lecture videos
Paper:
Week 8 Contenuto sessioni on line e on campus
Asynchonous or synchronous lesson
Learn the definition of Attitude Change and explore the Psychological Tension: from Alienated to Connected
Q&A session on the reading on Perusall
In-class research and presentations
TA Consultation: the Conceptual Model
E-tivities
Self-Assessment
Introspection note
Collaborative Reading on Perusall
Business Case
Related Material
Lecture videos
Paper:
Week 9 Contenuto sessioni on line e on campus
Asynchonous or synchronous lesson
Learn the definition of retail experiences and customer journey and focus on the role of social, cultural, and political influences
Q&A session on the reading on Perusall
In-class research and presentations
TA Consultation: the Hypotheses
E-tivities
Self-Assessment
Introspection note
Collaborative Reading on Perusall
Business Case
Related Material
Lecture videos
Paper:
Week 10 Contenuto sessioni on line e on campus
Asynchonous or synchronous lesson
Learn the definition of retail experiences and customer journey and focus on the role of technology
Q&A session on the reading on Perusall
In-class research and presentations
TA Consultation: the Final Conceptual Model
E-tivities
Self-Assessment
Introspection note
Collaborative Reading on Perusall
Business Case
Related Material
Lecture videos
Paper:
Week 11 Contenuto sessioni on line e on campus
Asynchonous or synchronous lesson
Learn the definition of retail experiences and customer journey and focus on the role of retail environment, numeric information, merchandise, and packaging
Q&A session on the reading on Perusall
In-class research and presentations
TA Consultation: the Pretest
E-tivities
Self-Assessment
Introspection note
Collaborative Reading on Perusall
Business Case
Related Material
Lecture videos
Paper:
Week 12 Contenuto sessioni on line e on campus
Asynchonous or synchronous lesson
Research Project Revision
Wrap up session