BRAND MANAGEMENT

BRAND MANAGEMENT

Matteo De Angelis, Cesare Amatulli, Alba D'Aniello, Adele De Michele

Obiettivi formativi

This course will provide students with a solid understanding of the determinants of brand value and how companies should build this value, measure it and extend it over time. Students will learn theories and models drawn from scientific and managerial literature with real cases of brand management, which leads to develop critical thinking and problem-solving skills. After an introduction on what brands are and why they are relevant for consumers, the course will deal with the following topics: brand positioning and customer-based brand equity; building strong brands; designing and implementing brand marketing programs; branding in the digital era; communicating brand positioning; measurement and interpretation of brand performance; building and developing brand architectures.

Risultati di apprendimento attesi

By the end of this course students will be able to:  Knowledge and understanding:   By the end of the course, students should be able to:   develop a critical and solid comprehension of brand management principles;  Identify how to create, measure and sustain brand equity;    recognize the theoretical foundations behind consumers’ approach to brands.  Applying knowledge and understanding:   Upon completing the study program, students will be able to:   interpret and apply theoretical principles about branding to purchase and consumption situations;   apply branding concepts learned to framing and resolution of real brand management issues;  work effectively in groups. Making judgements:   Upon completing the study program, students will be able to:   reflect upon their own attitudes and behaviors toward brands they know, evaluate or purchase;  assess and interpret companies’ brand management strategies and tactics they encounter in their life. Communications Skills:   Upon completing the study program, students will be able to:   communicate effectively in written form through completing the assignment and in oral form through final class debate and project work presentations;  manage team-work relations by properly sharing own ideas and listen to others’ ideas;  engage in fruitful communications with the teaching team about course contents as well as about any organizational issues that may arise in due course. Learning skills:   Upon completing the study program, students will be able to:  use a multi-faceted toolbox that allows them to understand the relevance of proper brand management strategies and actions for companies’ survival and growth;  use the acquired knowledge to access to prominent job positions within data- driven companies and institutions and/or to access to further advanced learning programs such as PhD or Master in Marketing. 

Contenuti Del Corso

Brands and Brand Management Brand equity and brand positioning Building a strong brand Choosing Brand Elements Marketing mix tools to build brand equity Branding in the digital era Secondary brand associations Measuring brand performance Capturing brand perceptions through qualitative and quantitative analysis Brand architecture Brand extensions Managing brand over time

Testi Di Riferimento

The key textbooks for the course are: Keller, K.L. and Vanitha S. (2020), Strategic brand management: Building, measuring, and managing brand equity. Harlow: Pearson.   Slides, materials and research papers will be listed and made available on the e-learning platform. 

Metodologie Didattiche

To successfully complete this course, students will need to participate in a series of learning activities. Initially, they will engage with learning materials in an asynchronous format to explore the relevant concepts for the week. Then they will engage in a synchronous session to engage in guided discussions with the instructor and collaborative activities with their peers. This culminates in a weekly interaction with the course TAs to refine their understanding of the Alias brand project tasks through a feedback session. 

Modalità di verifica dell'apprendimento

The final grade consists of: N. 11 weekly group assignments - 1 point per assignment, up to 11 points  Final group presentation – up to 9 points   Final written exam (individual work) - up to 6 points   Participation (evaluated with a peer evaluation) - up to 4 points  Cum laude will be assigned to students that demonstrate active participation and engagement throughout the whole semester (evaluated through Perusall and synchronous interactions).  In the group project work, students will collaborate with a company, namely Alias (operating in the interior design business). In particular, during the first week of classes the company’s marketing manager will give students a brief about the company and its branding strategy. In the following weeks students, in groups, will work during with the mentoring of instructors and the teaching assistants. Indeed, students will prepare and deliver each week one small assignment related to the project and will receive feedbacks during the TA sessions. During the last course week, students will deliver their project output to the company’s management team.   The final written exam will be composed of a mix of multiple choice questions and essays on the contents covered in the textbook and other course materials. 

Criteri per l’assegnazione dell’elaborato finale

Show a consistent interest in the deepened topics Prepare a research proposal on course topics

Il syllabus affronta temi collegati alla sostenibilità?

No.

Settimana 1

Asynchonous or synchronous lesson Define “brand,” state how a brand differs from a product, and explain what brand equity is Summarize why brands are important Connect possible benefits of brands for consumers with students’ personal experiences with brands they use E-tivities Original video content Curated Materials Self-check quiz Individual Study Time Discussion forums Related Material Chapter 1 of textbook Keller, K. L. (2020). Consumer research insights on brands and branding: a JCR curation. Journal of Consumer Research, 46(5), 995-1001. 

Settimana 2

Asynchonous or synchronous lesson Identify the main pillars of brand equity Distinguish between points-of-parity and points-of-difference in brand positioning Apply brand positioning concepts to the Alias brand E-tivities Original video content Curated Materials Self-check quiz Individual Study Time Discussion forums Related Material Chapter 2 of textbook “Conceptualizing, Measuring, and Managing Customer-Based Brand Equity” (Keller, 1993).

Settimana 3

Asynchonous or synchronous lesson Explain the stages for developing strong brands (the Brand Resonance Model)  Explain the means to trace the value creation process for brands (the Brand Value Chain Model)  E-tivities Original video content Curated Materials Self-check quiz Individual Study Time Discussion forums Related Material Chapter 3 of textbook Khanna, M., Jacob, I., & Chopra, A. (2019). Promoting business school brands through alumni (past customers)-analyzing factors influencing their brand resonance. Journal of Promotion Management, 25(3), 337-353.

Settimana 4

Asynchonous or synchronous lesson Record the six criteria for choosing and assessing brand elements Distinguish the different brand elements Apply the six criteria of brand elements to the Alias brand elements  E-tivities Original video content Curated Materials Self-check quiz Individual Study Time Discussion forums Related Material Chapter 4 of textbook Paper titled “The Effects of Brand Name Suggestiveness on Advertising Recall” (Keller et al. 1998) 

Settimana 5

Asynchonous or synchronous lesson Identify some of the new perspectives and developments in marketing  Describe how marketers enhance product experience  E-tivities Original video content Curated Materials Self-check quiz Individual Study Time Discussion forums Related Material Chapter 5 of textbook Keller, K. L. (2022). Understanding the changing role and functions of marketing. In L. R. Kahle, T. M. Lowrey, & J. Huber, APA handbook of consumer psychology (pp. 143–162). American Psychological Association

Settimana 6

Asynchonous or synchronous lesson Categorize the different digital communication tools that brands can use to interact with consumers Assess the role of social media and online brand communities to foster customer engagement with brands Analyze how Alias is using its digital and social media tools to communicate its offering and engage its customers E-tivities Original video content Curated Materials Self-check quiz Individual Study Time Discussion forums Related Material Gupta, S. and Davin, J. (2019), “Digital Marketing”, Harvard Business School Publishing  Kumar (2020), “Understanding customer brand engagement in brand communities: an application of psychological ownership theory and congruity theory”, European Journal of Marketing. 

Settimana 7

Asynchonous or synchronous lesson Understand transfer brand knowledge  Outline the eight main ways to leverage secondary association E-tivities Original video content Curated Materials Self-check quiz Individual Study Time Discussion forums Related Material Chapter 8 of textbook Keller, K. L. (2020). Leveraging secondary associations to build brand equity: theoretical perspectives and practical applications. International Journal of Advertising, 39(4), 448-465. 

Settimana 8

Asynchonous or synchronous lesson Understand brand equity measurement Develop brand tracking studies E-tivities Original video content Curated Materials Self-check quiz Individual Study Time Discussion forums Related Material Chapter 8 of textbook Lehmann, D. R., Keller, K. L., & Farley, J. U. (2008). The structure of survey-based brand metrics. Journal of International Marketing, 16(4), 29-56. 

Settimana 9

Asynchonous or synchronous lesson Recognize the different qualitative and quantitative analysis techniques Explain the characteristics, pros, cons and complementarity among different qualitative and quantitative analysis and techniques and social media listening outputs. Apply some of those analytical techniques to capturing consumers’ mindset about Alias E-tivities Original video content Curated Materials Self-check quiz Individual Study Time Discussion forums Related Material Chapter 10 of textbook “Brand Positioning” reading

Settimana 10

Asynchonous or synchronous lesson Distinguish the different sets of decisions that a company can take in its brand architecture strategy Analyze the brand architecture strategy of the Alias brand E-tivities Original video content Curated Materials Self-check quiz Individual Study Time Discussion forums Related Material Chapter 12 of textbook

Settimana 11

Asynchonous or synchronous lesson Define the different types of brand extensions (with related advantages and disadvantaged) Outline extension guidelines E-tivities Original video content Curated Materials Self-check quiz Individual Study Time Discussion forums Related Material Chapter 13 of textbook Ahn, J., Park, J. K., & Hyun, H. (2018). Luxury product to service brand extension and brand equity transfer. Journal of Retailing and Consumer Services, 42, 22-28.

Settimana 12

Asynchonous or synchronous lesson Describe the main strategies companies could adopt to reinforce and revitalize their brands Distinguish the steps needed to revitalize brands Apply brand reinforcement strategies to the Alias brand  E-tivities Original video content Curated Materials Self-check quiz Individual Study Time Discussion forums Related Material Chapter 14 of textbook Dev, C. S., & Keller, K. L. (2014). Brand revitalization. Cornell hospitality quarterly, 55(4), 333-341.