ORGANIZATIONAL DESIGN

ORGANIZATIONAL DESIGN

Andrea Prencipe

Obiettivi formativi

• Understand the strategic role of organisational design, i.e., gain a deep understanding of how organisational design shapes the efficiency, effectiveness, and overall performance of organisations in a rapidly evolving global context. • Engage critically with core concepts: explore and critically analyse theories, such as the multi-contingency approach, while reflecting on their practical applications in diverse organizational settings. • Develop problem-framing and problem-solving skills: cultivate the ability to critical assess and address complex and discontinuous challenges, considering factors such as culture, leadership, technology, AI, and environmental uncertainty.

Risultati di apprendimento attesi

Knowledge and Understanding • Students will develop a comprehensive understanding of the theoretical foundations of organizational design, including key models and frameworks. • They will learn to identify and evaluate the critical factors influencing organizational architecture, technology, AI, strategy, decision-making, communication, and leadership. • By integrating diverse academic and practical resources (e.g., research papers, case studies, AI-based tools), students will enhance their ability to critically assess and creatively address organizational challenges. Knowledge Application • Students will apply theoretical models to real-world organizational contexts, assessing the fit between strategic goals and organizational contingencies. • They will engage in hands-on case analyses, using traditional and AI-based tools and frameworks to diagnose organizational challenges and propose actionable solutions tailored to specific contexts. • Interactive discussions and exercises will foster the skills needed to relate organizational design to various industries and cultural settings. Critical Thinking and Judgment • The course encourages students to adopt a questioning and evaluative approach – enquiry-based learning – to analyse organizational designs also using AI-based tools. • Students will be able to critically assess the interplay of various contingencies, identifying gaps and opportunities for organizational improvement. • Students will also explore frontier approaches, e.g., organizational neuroscience, through a critical lens, weighing their practical implications and potential limitations. Communication Skills • Students will master key concepts in organizational design. • Opportunities for collaborative learning and group discussions will enhance their ability to communicate complex ideas effectively and persuasively. Learning Skills • The course equips students with the tools to evaluate and synthesize multiple sources of information with the aim to foster independent learning and critical thinking. • Students will develop the ability to bridge theoretical knowledge with practical applications, forming well-rounded solutions to real-world organizational challenges. • By the end of the course, students will be empowered to explore and innovate in the field of organizational design, both academically and professionally.

Contenuti Del Corso

This course delves into organisational design as a critical managerial approach to addressing the complex and discontinuous challenges modern organisations face. The course’s theoretical foundation is built on various perspectives with the aim to develop a multi-faceted framework for identifying contingencies that impact organisational performance – e.g., environment, strategy, technology, AI, leadership styles, and knowledge systems. Through these multiple perspectives, the course explores processes and mechanisms at both the individual and organisational levels that drive effective organisational design. The course emphasises both a theoretical and practical understanding of how contingencies interact and how they can be evaluated and realigned to foster efficient and effective organisational design. Fit and fitness are key concepts of this course. Whereas, fit indicates the alignment between the organisation and its internal and external elements that ensure optimal efficiency at a given point, fitness reflects the organisation’s ability to maintain and improve that alignment in response or in anticipation to change.

Testi Di Riferimento

• Attending students o mandatory readings and cases used during the course (listed on a week-by-week bases). • Non attending students: o mandatory readings and cases used during the course (listed on a week-by-week bases). o Richard M. Burton, Borge Obel, Dorthe Dojbak Hakonsson (2020). Organizational Design: A Step-by-Step Approach (4th Edition). 2020.

Metodologie Didattiche

This a multi-voice course: students are exposed to academic as well as practitioner classes. This multi-voice perspective encourages students to develop a thoughtful, analytical, and critical mindset. The course contemplates • Theory sessions, i.e., an interactive lecture centred to a major theme of the course. The backbone of the session is a mandatory reading – i.e., a research paper written by a leading expert in the field (see Meet the Expert as below). • Meet the Expert sessions, i.e., a 20’ discussion with an academics or a practitioner who has developed and refined relevant research or practical experience on a specific subject contemplated in the course syllabus. • Practice sessions, i.e., group and class discussion focused on a written and / or live case study whose aim is to put in context concepts and methods illustrated in the theory session. These sessions are led by the course leader and / or by the TAs.

Modalità di verifica dell'apprendimento

Attending students – to qualify as an attending you are supposed to attend at least 70% of the sessions, as registered via the Luiss app at the beginning of each session; you are assessed through a variety of methods with the aim to evaluate your understanding (analytical and critical) of the key concepts of the course. The use of AI-based tools is encouraged and favoured to support your learning processes, with the understanding that this course enables you to develop and refine skills to govern such tools and therefore you will attend practice and exam sessions where AI is not allowed and practice and exam sessions where AI is allowed (see below). Your final grade is based on: • Participation and Contribution (10%) – engagement in group discussions and class activities (quality of the questions asked to ‘experts’ are key. • Midterm Assignment 1 (25%) – an in-class individual written exercise scheduled on February 28th and focused on an organizational design challenge faced by an organisation. Students are not allowed to use any AI-based tools. • Midterm Assignment 2 (25%) – an in-class individual written exercise scheduled on April 10th and focused on an organizational design challenge faced by an organisation. Students are allowed to any AI-based tools following the instructions provided by the course leader and the TAs. • Group Assignment (10%) – Case discussion on an organizational design challenge. • Final Exam (30%) – it consists of an individual, oral discussion on the key themes and concepts illustrated during the course with the course leader and the TAs. Non-attending students: the final grade will be based on a final oral exam (60%) as well as on a written exam (40%) on the extended version of the programme.

Criteri per l’assegnazione dell’elaborato finale

Master thesis assignment is based on a proposal elaborated and presented by the student. The proposal (max 3 pages) must include: abstract, the research question, a potential table of content, and main references. Students involved in internship may well develop a thesis proposal based on the internship project. Timing – the proposal should be emailed to the course leader at least 6 months before the planned graduation session.

Settimana 1

Week 1: Introduction to Organizational Design 06.02 – Session 1 – Lectio Inauguralis – Organisational Design in Action: The Case of Angelini Industries – Sergio Marullo di Condojanni (CEO, Angelini Industries) Theme – drawing from Angelini Industries’ transformation journey, the session explores the organizational design challenges of navigating dynamic markets and fostering innovation across business units. By sharing real-world insights, this lecture provides students with a practical understanding of the complexities involved in driving growth while balancing strategic agility with operational stability. 07.02 – Session 2 – Introduction to Practice Sessions: case discussion, role playing, etc, with Andrea Deodato, Simona Gioia, Marianna Savarese, Shima Trisna Mandatory Reading Research Article – Bo L. T. Hedberg, Paul C. Nystrom, William H. Starbuck (1976). Camping on Seesaws: Prescriptions for a Self-Designing Organization. Administrative Science Quarterly, 21 (1), 41-65 https://doi.org/10.2307/2391877

Settimana 2

Week 2: Organisational Design and the Environments 13.02 – Session 1 – Aligning organizational structure with strategy and environment Theme – this session examines how organizations can achieve long-term viability by becoming self-designing. The session highlights the role of dynamic balancing among organizational processes to mitigate and in fact govern complex and discontinuous challenges. Drawing on the Hedberg et al.’s six aphorisms, the session analyses how minimalism in areas such as consensus, contentment, and rationality fosters organizational flexibility and responsiveness in an unpredictable environment. 14.02 – Session 2a – Practice Session: Case Discussion 14.02 – Session 2b – Practice Session: Case Discussion Mandatory Reading Research Article – Bo L. T. Hedberg, Paul C. Nystrom, William H. Starbuck (1976). Camping on Seesaws: Prescriptions for a Self-Designing Organization. Administrative Science Quarterly, 21 (1), 41-65 https://doi.org/10.2307/2391877

Settimana 3

Week 3: Organisational Environments as Organisational Ecosystems 20.02 – Session 1 – Environment as Ecosystems Meet the Expert – Carmelo Cennamo, Copenhagen Business School TBC Theme – this session offers an original perspective on organisational environment(s) understood as the contexts wherein the organisation performs. It then delves into the notion of ecosystems as distinct governance structures that emerge through modularity, enabling coordination among interdependent organizations without hierarchical control. The session highlights the conditions for ecosystem emergence, alignment, and evolution, providing a framework to distinguish ecosystems from traditional markets, alliances, or supply chains. 21.02 – Session 2 – Embedding sustainability into organizational structures. Meet the Expert – Rosa Sangiorgio (Head of Sustainability, PICTET) Mandatory Reading • Research Article – Jacobides, M. G., Cennamo, C., & Gawer, A. (2018). Towards a theory of ecosystems. Strategic Management Journal, 39(8), 2255–2276. https://doi.org/10.1002/smj.2904 Supplementary reading • Research Article – Bansal, P., & Song, H. C. (2017). "Similar but not the same: Differentiating corporate sustainability from corporate responsibility." Academy of Management Annals, 11(1), 105-149. • Case "Patagonia: A Purpose-Driven Organization."

Settimana 4

Week 4: Contingencies and Fit 27.02 – Session 1 – Contingencies and Organisational Configurations: this session explores different organizational forms (e.g., mechanistic vs. organic structures, network organizations, and matrix structures). The session focuses on the concepts of fit – i.e., the alignment between an organization’s structural elements (e.g., strategy, environment, technology, and culture) and its design choices – and fitness – i.e., an organization’s capability to evolve, and thrive in dynamic environments over time, focusing on resilience as opposed to static alignment. 28.02 – Session 2a – Exam (no AI) 28.02 – Session 2b – Exam (no AI) Mandatory Reading • Research article – Van de Ven, A. H., Ganco, M., & Hinings, C. R. (2013). Returning to the Frontier of Contingency Theory of Organizational and Institutional Designs. The Academy of Management Annals, 7(1), 393–440. https://doi.org/10.1080/19416520.2013.774981 Supplementary readings • Research article – Burns, T., & Stalker, G. M. (1961). The Management of Innovation.

Settimana 5

Week 5: From Fit to Fitness 06.03 – Session 1 – Organisational Grammar and Organisational Design 07.03 – Session 2 – Workshop on Generative Organisational Design Mandatory Reading • Research article – Brian T. Pentland, (1995) Grammatical Models of Organizational Processes. Organization Science, 6, 5, 541-556. https://doi.org/10.1287/orsc.6.5.541 Supplementary Reading • Research article – Michel Avital, Dov Te’eni (2009). From generative fit to generative capacity: Exploring an emerging dimension of information systems fit and task performance, Information System Journal, 19, 345-367. doi:10.1111/j.1365-2575.2007.00291

Settimana 6

Week 6: Organising for Innovation 13.03 – Session 1 – Ambidextrous Organisation: how organizational design fosters or stifles innovation. Theme – this session, focuses on the notion of ambidextrous organizations, i.e., thoss organisations that manage both incremental and revolutionary change to foster sustained innovation. It uses real-world cases to explore, key concepts in organisational theory, such as routines and organizational inertia, to analyse organisational successes and failures. The discussion highlights the critical role of leadership, cultural practices, and structural design in navigating dual innovation trajectories. Students will engage with the challenges of balancing exploitation and exploration, gaining insights into designing organizations capable of thriving in dynamic, competitive environments. 14.03 – Session 2a – Exploration and exploitation in an ants’ colony: lessons from. A Bug’s Life 14.03 – Session 2b – Exploration and exploitation in an ants’ colony: lessons from. A Bug’s Life Mandatory Reading • Research article – Tushman, M. L., & O’Reilly, C. A. (1996). Ambidextrous Organizations: Managing Evolutionary and Revolutionary Change. California Management Review, 38(4), 8-29. https://doi.org/10.2307/41165852 Supplementary Reading • Research article – O’Reilly, C. A., & Tushman, M. L. (2011). Organizational Ambidexterity in Action: How Managers Explore and Exploit. California Management Review, 53(4), 5-22. https://doi.org/10.1525/cmr.2011.53.4.5

Settimana 7

Week 7: Teams, Teaming, and Culture(s) 20.03 – Session 1 – Team(s) and Culture(s) Theme – this session explores the impact of cultural and institutional factors on effective team coordination, with a focus on global projects. It highlights how differences in cultural norms and institutional contexts create challenges for seamless collaboration. The session introduces the concept of ‘scripts’ as structured interaction patterns to mitigate these challenges, fostering alignment and coordination in diverse teams. It also illustrates the notion of "teaming" – as proposed by Amy Edmondson – to underline the importance of continuous learning in dynamic team environments. Meet the Expert – Tine Kholer (University of Melbourne) 21.03 – Session 2 – Case discussion Mandatory Reading • Research Article – Cramton, C.D., Köhler, T. & Levitt, R.E. (2021). Using scripts to address cultural and institutional challenges of global project coordination. J Int Bus Stud 52, 56–77. https://doi.org/10.1057/s41267-020-00337-7 Supplementary Reading

Settimana 8

Week 8: Temporary Organisations 27.03 – Session 1 – Organising in and through times Theme – this session examines the concept and dynamics of temporary organizations: it addresses their rise across industries, their unique attributes, and their interplay with permanent structures. A conceptual framework is introduced, highlighting task features, tensions with permanent organizations, and performance outcomes. The session emphasizes how these organizations operate within broader networks, offering critical insights for management and organizational theory. Meet the Expert – Andrew Davies, University of Sussex 28.03 – Session 2a – Practice Session with AI PAIR methodology 28.03 – Session 2b – Practice Session with AI PAIR methodology Mandatory Reading • Research Article – Burke, C. M., & Morley, M. J. (2016). On temporary organizations: A review, synthesis and research agenda. Human Relations, 69, 6, 1235-1258. https://doi.org/10.1177/0018726715610809 Supplementary Reading

Settimana 9

Week 9: Organisational Design & Neuroscience 03.04 – Session 1 – Emerging perspectives on organisational design: organisational neuroscience Theme – does neuroscience help developing better understanding of human behavior, decision-making, and performance in organizations? This session relies on recent research findings in organisation neuroscience to offer an original perspective on organisational routines and decision-making. Meet the Expert – Cinzia Calluso, Luiss University 04.04 – Session 2 – case discussion with Andrea Deodato, Simona Gioia, Marianna Savarese, and Shima Trisna Mandatory reading • Research Article – Cinzia Calluso, Alessandro Marino, Maria Giovanna Devetag, Andrea Prencipe, The key role of visual coordination in the formation of collective routinized actions, Industrial and Corporate Change, 2024; https://doi.org/10.1093/icc/dtae039

Settimana 10

Week 10: Organisational Design & Technology 10.04 – Session 1 – Organisational and technological fabrics Theme – this session explores how digital transformation reshapes organizational design, focusing on the interplay between information technology and organizational practices. The session examines how IT enables new organizational affordances, including process visualization, real-time innovation, virtual collaboration, and simulation-based planning. These affordances emerge not merely from technological features but through their integration with innovative organizational arrangements. By unpacking the black boxes of technology and organization, the lecture will illustrate how these dynamics give rise to novel forms of organizing, offering transformative insights into the fabric of modern organizations. 11.04 – Session 2a – Exam with AI PAIR 11.04 – Session 2b – Exam with AI PAIR Mandatory Reading • Research Article – Raymond F. Zammuto, Terri L. Griffith, Ann Majchrzak, Deborah J. Dougherty, Samer Faraj, (2007). Information Technology and the Changing Fabric of Organization. Organization Science 18(5), 749-762. https://doi.org/10.1287/orsc.1070.0307 Supplementary Reading • Case "Amazon: Technology-Driven Organizational Design."

Settimana 11

Week 11: Leadership & Organisational Design TBC 24.04 – Session 1 –Leadership’s Role in Shaping Organizational Design. Theme – this lecture delves into the interplay between leadership and organizational design, emphasizing how leaders shape structures to align with strategic objectives. It explores the concept of distributed leadership, where authority and decision-making are shared across roles, fostering agility and innovation. Participants will examine how leadership styles influence organizational frameworks and how design choices can enable collaboration, accountability, and adaptability. Mandatory Reading • Research Article – Yukl, G. (2008). Leadership in Organizations. Chapter 9 Supplementary Reading

Settimana 12

Week 12: Organisational Design & AI 08.05 – Session 1 – Organisational and AI Fabrics Theme – this session focuses on the implications of AI on organizational design principles to explore how AI tools are integrated into workflows and decision-making structures as well how AI-driven insights have the potential to transform organizational design and decision-making processes. Meet the Expert: Fabrizio dell’Acqua, Harvard Business School 09.05 – Session 2 Mandatory Reading • Research Article – Dell’Acqua F et al (2023), ‘Navigating the Jagged Technological Frontier: Field Experimental Evidence of the Effects of AI on Knowledge Worker Productivity and Quality’. Harvard Business School Technology & Operations Mgt. Unit Working Paper No. 24-013 Supplementary Reading • Research Article – Brynjolfsson, E., & McAfee, A. (2017). The Business of Artificial Intelligence. Harvard Business Review