TOURISM MANAGEMENT

Obiettivi formativi

The course aims to provide students with a wide knowledge of tourism management in an international business context The students will discuss the latest developments, news and challenges in the tourism Industry and try to provide realistic solutions to the industry. The students will also be exposed to the issues of sustainability and destination management to understand how to develop offers based on the combination of the different actors that compose the tourism sector.

Risultati di apprendimento attesi

Students completing this course will have achieved the following objectives: - Understanding the complexity of tourism industry and its main challenges - Identifying the main KPIs and propose solutions to attract tourists in an international context - Understanding the issue of sustainability in tourism - Developing a destination-based perspective in the design of tourism strategies

Contenuti Del Corso

The content is divided into two parts: In the first half of the course, students will learn about industry dynamics and key players with a major focus on hospitality firms, business models, innovation and on the latest challenges in the industry. The second half is focused on sustainable tourism and on how to manage the destination and its stakeholders to attract tourist demand while creating value for the community

Testi Di Riferimento

Academic papers, slides, and business cases provided by the teacher

Metodologie Didattiche

The course will combine lectures and seminars, in which dialogue between the teacher and the students will be necessary. Students’ attendance and active participation is extremely important and will be valued by the teacher

Modalità di verifica dell'apprendimento

Team works: 50% Class participation: 20% Final test: 30%

Criteri per l’assegnazione dell’elaborato finale

Pass the exam with a minimum evaluation of 27/30

Settimana 1

Lesson 1: introduction Lesson 2: key concepts in tourism: tourists, business and destinations

Settimana 2

Lesson 1: tourist behavior, expectations and needs Lesson 2: cultural tourism and events

Settimana 3

Lesson 1: developing tourist product (teamwork #1) Lesson 2: Tourism industry: the structure of the industry: providers and intermediaries

Settimana 4

Lesson 1: Tourism industry: travels and OTAs Lesson 2: Tourism industry: hospitality business

Settimana 5

Lesson 1: Tourism industry: challenges and business model innovation (business case #1) Lesson 2: Business models and innovation in tourism industry

Settimana 6

Lesson 1: project work Lesson 2: project work

Settimana 7

Lesson 1: sustainable tourism Lesson 2: corporate sustainability in tourism (business case #2)

Settimana 8

Lesson 1: Sustainability in hospitality industry (seminar) Lesson 2: Dealing with overtourism

Settimana 9

Lesson 1: destination management 1 Lesson 2: destination management (teamwork #2)

Settimana 10

Lesson 1: destination management and stakeholder engagement (business case #3) Lesson 2: DMO and destination branding

Settimana 11

Lesson 1:destination management strategic plans Lesson 2: destination management 2

Settimana 12

Lesson 1: project work Lesson 2: project work