TOURISM MANAGEMENT
Obiettivi formativi
The course aims to provide students with a wide knowledge of tourism management in an international business context
The students will discuss the latest developments, news and challenges in the tourism Industry and try to provide realistic solutions to the industry.
The students will also be exposed to the issues of sustainability and destination management to understand how to develop offers based on the combination of the different actors that compose the tourism sector.
Risultati di apprendimento attesi
Students completing this course will have achieved the following objectives:
- Understanding the complexity of tourism industry and its main challenges
- Identifying the main KPIs and propose solutions to attract tourists in an international context
- Understanding the issue of sustainability in tourism
- Developing a destination-based perspective in the design of tourism strategies
Contenuti Del Corso
The content is divided into two parts:
In the first half of the course, students will learn about industry dynamics and key players with a major focus on hospitality firms, business models, innovation and on the latest challenges in the industry.
The second half is focused on sustainable tourism and on how to manage the destination and its stakeholders to attract tourist demand while creating value for the community
Testi Di Riferimento
Academic papers, slides, and business cases provided by the teacher
Metodologie Didattiche
The course will combine lectures and seminars, in which dialogue between the teacher and the students will be necessary.
Students’ attendance and active participation is extremely important and will be valued by the teacher
Modalità di verifica dell'apprendimento
Team works: 50%
Class participation: 20%
Final test: 30%
Criteri per l’assegnazione dell’elaborato finale
Pass the exam with a minimum evaluation of 27/30
Settimana 1
Lesson 1: introduction
Lesson 2: key concepts in tourism: tourists, business and destinations
Settimana 2
Lesson 1:
tourist behavior, expectations and needs
Lesson 2:
cultural tourism and events
Settimana 3
Lesson 1:
developing tourist product (teamwork #1)
Lesson 2:
Tourism industry:
the structure of the industry: providers and intermediaries
Settimana 4
Lesson 1:
Tourism industry:
travels and OTAs
Lesson 2:
Tourism industry:
hospitality business
Settimana 5
Lesson 1:
Tourism industry: challenges and business model innovation (business case #1)
Lesson 2:
Business models and innovation in tourism industry
Settimana 6
Lesson 1: project work
Lesson 2: project work
Settimana 7
Lesson 1:
sustainable tourism
Lesson 2:
corporate sustainability in tourism (business case #2)
Settimana 8
Lesson 1:
Sustainability in hospitality industry (seminar)
Lesson 2:
Dealing with overtourism
Settimana 9
Lesson 1: destination management 1
Lesson 2: destination management (teamwork #2)
Settimana 10
Lesson 1:
destination management and stakeholder engagement (business case #3)
Lesson 2: DMO and destination branding
Settimana 11
Lesson 1:destination management strategic plans
Lesson 2: destination management 2
Settimana 12
Lesson 1: project work
Lesson 2: project work