KEY TOPICS IN TODAY'S MARKETING

Simona Romani, Simona Gioia

Instructional goals

This course is grounded in questions of enduring interest to marketers and researchers in the marketing area, but it takes in strong consideration the contemporary concerns. The objectives of this course are: Integrating theoretical and practical knowledge on three modules/areas of contents (consumers’ contemporary culture and values; consumers’ psychological core and consumers’ consumption choices); Sharing knowledge on modern concepts and trends with respect to consumers’ wisdom and values, consumers’ interaction with AI and technologies, costumers’ journey and retail experiences Defining and providing examples on the values of sustainability, flexibility and purpose from both the consumers and firms point of view Introducing to the enquiry process of scientific research, from crafting a problem statement to finalizing a research paper Providing simulations of real-world marketing cases related to various marketing issues to gain knowledge on how to cope with them Evaluating and discussing business news and academic literature Teaching to communicate various pieces of findings to different audiences, through various formats   Instructing how to provide feedback to peers or others Fostering an enquiry-based approach to problem-solving Inspiring self-assessment, self-reflection and self-growth via scales, introspection exercises, diaries and challenges

Prerequisites

None

Intended learning outcomes

By the end of this course you will: Be able to apply knowledge and understanding: you will be able to apply their learning in a research project. Specifically, you will be able to identify and resolve problems within complex systems through problem identification, formation and testing of a hypothesis, and recommending solutions.  Be able to make judgements: we expect you to be able to integrate knowledge about marketing phenomena and to manage complexity about different approaches and perspectives involved in this field. You are expected also to be able to discuss and evaluate key controversial issues in marketing including reflections on the social and ethical dimensions of such issues. Acquire communications skills: this course will give you the ability to convey information and ideas effectively, using written, oral, and visual and graphical communication. Foster interpersonal and project management skills: through teamwork activities (i.e., research project), deadlines and continuous assessment approach, you will master collaboration, time management and organization skills. Acquire learning skills:  at the end of this course we expect you to be able to engage in self-directed learning by identifying and addressing their educational needs in a changing world, using independent study and research to tackle problems, especially ill-defined or open-ended ones

Course Contents

Given the unprecedented circumstances in which we are now living, each of the ten questions we have identified are considered also in the context of the global pandemic and especially of its aftermath. The pandemic brought on by Covid 19 has generated incredible change to the global economy that will likely have long term effects on consumer behavior, the marketplace, branding and communication strategies, market regulation and policy, global business and more. We are just beginning to see these effects and they offer many opportunities for new marketing practices and new marketing research. The combination of rigor and relevance characterized the answers to these ten questions. Moreover, each answer is based on the constant combination of the two relevant perspectives for marketers: consumer side and firm side. The course will be aimed at sharing and familiarizing – on each topic - with perspectives of the worlds of Thinkers (academics/science people and institutions), and Doers (Business experts, Company owners, Start-up founders). Activities’ design will be based on an active learning teaching mode. Students will be directly engaged and will participate to the topics both individually (with individual reflections and introspections) and collaboratively (with teamwork exercises). The course structure will provide a powerful balance between aided learning and support, and freedom of investigation. Learning sessions will be interactive in nature, fostering a learning by doing approach, growth mindset and enquirer attitude. Students will become responsible of their learning path and will participate to the co-production of study material. By applying a continuous assessment approach to evaluations, students will have different opportunities for feedback throughout the course.

Reference Books

The key materials for this course will be: Data bases and open platforms for scientific material provided by Luiss (access remotely wit proxy configuration) Weekly rich media contents (public resources): readings (papers, news articles to be discussed in class), playlist of audio/video material (podcasts, videos) Weekly original material provided by the Teaching Team: Personal Introspection tests (scales on different constructs, essays), Video interviews with practitioners and researchers, slides, research project guidelines, Individual Tests on Knowledge The study material will be organized as Asynchronous, Synchronous, Individual Study and Research-Based Project material

Teaching Methods

The study material will be organized as Asynchronous, Synchronous, Individual Study and Research-Based Project material.

Assessment Method

There is no final exam in this course. Instead, students’ effort will be evaluated throughout the semester, with a continuous assessment method. In details, students will be graded on the following activities: a)Individual reflection on the asynchronous activities (10 reflections/essays – max 500 words; mandatory each week or Personal Introspection tests) – 10% (individual) b)Two individual tests on the assigned readings; test will take place on week5 and week10 – 10% each test (individual) c)Weekly presentation on the news article analysis (10 presentations – max 2 slides; mandatory each week) – 20% (team based) d) Solving Business cases (6 activities; via quizzes of T/F statements) – 10% (individual) e)Research project – deadline end of January/beginning of February – 50% (team based). In combo with other courses of the semester.

Thesis assignment criteria

no

Week 1 Contenuto sessioni on line e on campus

Welcome week and starting point. Syllabus and course rules overview.

Week 2 Contenuto sessioni on line e on campus

Consumer’s Contemporary Culture. “The Consumer’s Contemporary Culture and the related Key Topics in Today’s Marketing” - examines how various aspects of contemporary consumer culture affect marketing practices. Specifically, it considers how external influences affect consumers’ values and lifestyle and how marketers adjust consequently. Sustainability.

Week 3 Contenuto sessioni on line e on campus

Consumer’s Contemporary Culture “The Consumer’s Contemporary Culture and the related Key Topics in Today’s Marketing” - examines how various aspects of contemporary consumer culture affect marketing practices. Specifically, it considers how external influences affect consumers’ values and lifestyle and how marketers adjust consequently. Flexibility.

Week 4 Contenuto sessioni on line e on campus

Consumer’s Contemporary Culture “The Consumer’s Contemporary Culture and the related Key Topics in Today’s Marketing” - examines how various aspects of contemporary consumer culture affect marketing practices. Specifically, it considers how external influences affect consumers’ values and lifestyle and how marketers adjust consequently. Purpose.

Week 5 Contenuto sessioni on line e on campus

Consumer’s Psychological Core “The Consumer’s Psychological Core and the related Key Topics in Today’s Marketing” - focuses on the inner psychological processes that affect consumer behavior and how market actors decide for new offerings. It builds on the topics of information processing and attitude formation and change to examine how consumers’ adoption decisions affect the spread or diffusion of new ideas and offerings through the market. Attitude Change and AI. Data Capture Experience. Psychological Tension: from Exploited to Served

Week 6 Contenuto sessioni on line e on campus

Consumer’s Psychological Core “The Consumer’s Psychological Core and the related Key Topics in Today’s Marketing” - focuses on the inner psychological processes that affect consumer behavior and how market actors decide for new offerings. It builds on the topics of information processing and attitude formation and change to examine how consumers’ adoption decisions affect the spread or diffusion of new ideas and offerings through the market. Attitude Change and AI. Classification Experience. Psychological Tension: from Misunderstood to Understood

Week 7 Contenuto sessioni on line e on campus

Consumer’s Psychological Core “The Consumer’s Psychological Core and the related Key Topics in Today’s Marketing” - focuses on the inner psychological processes that affect consumer behavior and how market actors decide for new offerings. It builds on the topics of information processing and attitude formation and change to examine how consumers’ adoption decisions affect the spread or diffusion of new ideas and offerings through the market. Attitude Change and AI. Delegation Experience. Psychological Tension: from Replaced to Empowered

Week 8 Contenuto sessioni on line e on campus

Consumer’s Psychological Core “The Consumer’s Psychological Core and the related Key Topics in Today’s Marketing” - focuses on the inner psychological processes that affect consumer behavior and how market actors decide for new offerings. It builds on the topics of information processing and attitude formation and change to examine how consumers’ adoption decisions affect the spread or diffusion of new ideas and offerings through the market. Attitude Change and AI. Social Experience. Psychological Tension: from Alienated to Connected

Week 9 Contenuto sessioni on line e on campus

Consumer’s Consumption Choices “The Consumer’s Consumption choices and the related Key Topics in Today’s Marketing” -involves understanding and managing consumers’ experiences throughout their shopping journeys.  It is of paramount importance for every retailer and service provider to have a systematic and integrated customer journey management system in place. At the same time, it is just as important for manufacturers to understand customers’ experiences and journeys, to ensure that they optimize both the placement of products and services and communications, in stores and online. Retail Experiences and Customer Journey Management: the role of social, cultural and political influences

Week 10 Contenuto sessioni on line e on campus

Consumer’s Consumption Choices “The Consumer’s Consumption choices and the related Key Topics in Today’s Marketing” -involves understanding and managing consumers’ experiences throughout their shopping journeys.  It is of paramount importance for every retailer and service provider to have a systematic and integrated customer journey management system in place. At the same time, it is just as important for manufacturers to understand customers’ experiences and journeys, to ensure that they optimize both the placement of products and services and communications, in stores and online. Retail Experiences and Customer Journey Management: the role of technology

Week 11 Contenuto sessioni on line e on campus

Consumer’s Consumption Choices “The Consumer’s Consumption choices and the related Key Topics in Today’s Marketing” -involves understanding and managing consumers’ experiences throughout their shopping journeys.  It is of paramount importance for every retailer and service provider to have a systematic and integrated customer journey management system in place. At the same time, it is just as important for manufacturers to understand customers’ experiences and journeys, to ensure that they optimize both the placement of products and services and communications, in stores and online. Retail Experiences and Customer Journey Management: the role of retail environment, numeric information, merchandise, and packaging

Week 12 Contenuto sessioni on line e on campus

Wrap up session.