HEALTH CARE MANAGEMENT

After attending the lectures and completing assigned tasks, the student will be able to: (i) identify the main components of a health care system; (ii) compare and contrast private vs public financing and delivery models of health care services; (iii) describe the environmental, social, economic, and political influences on health organizations’ strategies; (iv) assess critically how to organize and manage complex health care services; (v) combat rapidly escalating health care shocks and crisis through appropriate managerial responses.

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Knowledge and understanding: The course will offer key conceptual tools to manage health organizations and systems. This course provides knowledge and analytical resources that will enable students to understand decisions to be implemented in public and private health systems. Applying knowledge and understanding: The students will be able to: - apply organization models in health organizations - assess quality of health care services - analyze how and why health organizations make decisions to face an evolving environment - apply foundations of health care management Making judgements: We expect students to be able to dissect complex public health and organizational issues, analyze them and propose solutions. They are expected to be able to discuss and evaluate key health care choices. Throughout the whole course, students will be invited to critically analyse when, how and why certain health choices are pursued. Communications Skills: This course will give the students the possibility to acquire and understand major terms and concepts in order to communicate their ideas, proposals, analysis and critical reasoning in the field of health care management. Learning skills: The case study discussion will increase experiential learning and critical thinking for all students involved in the course.

The course consists of several parts relating to the organization and management of global health: 1) The first part will provide a comprehensive examination of the structure of health care systems, paying specific attention to the historical evolution, organization and governance mechanisms of the Italian health care system; 2) The second part will introduce the major contemporary challenges faced by health care managers and administrators, along with models and practices to be adopted to effectively deliver health services; 3) The third part deals with how to tackle health care shocks and crisis through substantive learning, adaptation and change.

Burns L., Bradley E., Weiner B. 2020. Shortell & Kaluzny’s Health Care Management: Organization design and Behavior, Cengage Learning Johnson J.A., Stoskopf C.H. 2009. "Comparative Health Systems: A Global Perspective". Jones and Bartlett

During the course, the following teaching methods will be applied: • lectures • individual assignments • working groups and case studies • keynote speakers’ presentations on real life experiences • presentations and group assignments Teaching activities integrate face-to-face lectures with the analysis of business cases performed by both the instructor and the students. Students will be required to join practical training sessions and analyze or discuss, individually or within small groups, case studies.

The final grade will be based on - course attendance and participation to class activities (70%) - a final written exam (30%), composed of two open questions. Duration of final written-exam: 30 minutes Students who will reject a grade that is equal to 24 or higher will have to sit again the exam and prepare the program for non-attendants. The program will require to study all readings mentioned in the syllabus, both the compulsory and the supplementary readings. In this case, the exam will include 4 open questions on the contents on those readings. This rule will apply also to students who reject votes of individual and group assignments.

Master thesis assignment is based on a project presented by the student. The project (2/3 pages) must include: - Table of contents - Abstract - Main references