PEOPLE MANAGEMENT AND REWARD

PEOPLE MANAGEMENT AND REWARD

Francesca Zaccaro, Gabriele Gabrielli

Instructional goals

Provide conceptual categories and tools to understand and discuss the implications of the ongoing labor transformation – primarily driven by globalization, growing competitiveness and digital transformation - on human resource management practices. The course, focusing on the cultural, business and technological issues that sustain the most significant Human Capital Trends, will help students in understanding the essential contribution provided by HRM to organizations’ long-term success. In this framework, the course will be focused on the following topics: i) performance management (tools and different perspectives) and employees’ development, with particular regard to models and practices of Talent Management; ii) Reward Management, according to the Total Reward model. Discussions, Case Studies, readings and skills-oriented activities will be applied to each topics.

Intended learning outcomes

Knowledge and understanding: students -by participating in lectures, team works and other activities- will acquire basic knowledge regarding human resource management, with a focus on compensation management; she/he will also acquire knowledge of the main changes taking place in organizational contexts and in the external environment and its effects on HRM strategy and practices. The final written test will assess this knowledge at the end of the course. During the course this knowledge will be assessed through discussions, case study activities, teamwork and laboratories. Ability to apply knowledge and understanding: students will learn tools and approaches to evaluate which organizational and HR practises are more suitable in different scenarios. Autonomy of judgment: students will develop the ability to critically evaluate and analyse HRM strategy and practices Communication skills: students will develop the ability to understand and apply the technical and scientific language related to HRM. Throughout various activities that will take place during the course – discussions during classes, case histories, teamwork –students will be able to put these communication skills into practice in various contexts, by adapting the terms used to the interlocutor in the specific case, thus gaining advanced rhetorical skills necessary for his/her professional career. Learning skills: students will develop a solid knowledge of the fundamental aspects of the subject that will allow them to autonomously select references for a thorough analysis and also to undertake a career in HRM.

Course Contents

1. Human Capital Trends. Challenges posed by the most important Human Capital Trends to leadership and HR Functions. 2. Organizational and HR Sustainbility paradigm. Implications on leadership and people management 3. Attracting, retaining and motivating: the effect of purpose seeking, psychological contract in different generations . 4. Evaluate, differentiate and value people: models and tools of Performance Management: a critical perspective. 5. Talent Management in the new scenario: priorities and main issues. 6. The Total Reward approach and non-monetary benefits. 7. Compensation Management and participation schemes in the sustainability era 8. Benefit and corporate welfare: evolution and perspectives.

Reference Books

Gabrielli G., La sfida organizzativa dell’impresa 4.0. Il lavoro e la leadership tra nuovi spazi e nuovi tempi, Aguaplano, Perugia, 2019 Gabrielli G., People management, FrancoAngeli, Milano 2010, capp. 3,4,5 Gabrielli G., Ricompensare: reward management e politiche retributive, in Gabrielli G., Profili S. (2020), Organizzazione e gestione delle risorse umane, Isedi, Torino III edizione, cap. 11 Gabrielli G., Welfare aziendale: un laboratorio di innovazione e di sfide per il management delle risorse umane e della remunerazione in Frigelli U. (2020), HR. Le nuove frontiere, FrancoAngeli, Milano Further readings will be provided via learn.luiss.it

Teaching Methods

- Lessons - Teamwork and Laboratories - Case Study Analyses - Case Histories - Videos - Learning Pills

Assessment Method

Students will be evaluated as follows: - INDIVIDUAL ASSIGNMENT: during classes of 5th week of the course, students will be asked to prepare a short essay focused on material previously provided (eg. Academic papers, consulting reports). The score obtained with the individual assignment contributes for 20% to final grade. The score is valid only within this academic year (until February 2024) but it can be used just once. If a student fails the final written exam (grade >18) or rejects the grade, he/she loses the evaluation achieved with individual assignment. - Development ad discussion of a PROJECT WORK. The aim of the teamwork activity is to test students’ ability to analyze emerging issues in the domain of People Management and identify main managerial implications. The project work contributes for 50% to final grade. Project Work output is a final presentation during the last week; moreover, during 2 update meetings students are asked to produce intermediate outputs. The project work score is valid only within this academic year (until February 2024) but it can be used just once; if a student fails (grade >18) or rejects the grade, he/she loses the evaluation achieved with the project work; - WRITTEN TEST (for students who have completed the individual assignment and the project work) will be focused on consists of true/false questions to justify (up to 4 point each) and multiple choice questions (up to 2 points). The written exam contributes for 30% to final grade. In order to keep scores obtained in the individual assignment and project works for other written tests, students must leave the exam session within the first 15 minutes. - WRITTEN TEST (for students who have not completed the individual assignment and/or the project work; have refused the scores or have failed the written exam) fill be focused not only on the texts assigned for the course but also on further material to be specified at the beginning of the course. It consists of a case discussion (up to 8 points) and a mix of true/false questions to justify (up to 4 points each) and multiple choice questions. It contributes for 100% of the final grade. Aim of the written test is to allow students to demonstrate that they have acquired the fundamental theoretical knowledge related to the course and can apply them, demonstrating autonomy and critical thinking. An excellent level of analysis of the business case and the correct answer to all the open questions will result in a score of 30/30 cum laude.

Thesis assignment criteria

The assignment of the final thesis is subject to the presentation of a proposal with: - thesis index/structure - abstract - main references

Week 1 Contenuto sessioni on line e on campus

Session 1 on line INTRODUCTION TO PEOPLE MANAGEMENT AND REWARD 1. Course objectives & Details on Course Organization: - Schedule 2. Key issues 3. Teaching Methods, Tools and Use of Website 4. Team HUMAN CAPITAL TRENDS AND PEOPLE MANAGEMENT 1. Il modello di Gowan Lepik 2. Possible scenarios 3. The role of technology Session 2 on campus HUMAN CAPITAL TRENDS AND PEOPLE MANAGEMENT 4. Globalization 5. Ethics e and social responsibility Further readings: Deloitte, Global Human Capital Trends 2020 What are companies for?, The Economist, 24 agosto, 2019

Week 2 Contenuto sessioni on line e on campus

Session 1 on line ORGANIZATIONAL AND HR SUSTAINABILITY PARADIGM (1) Implications on leadership and people management Session 2 on campus ORGANIZATIONAL AND HR SUSTAINABILITY PARADIGM (2) Case History Further readings: Gabrielli G., Uno sguardo diverso sul people management. Sfide, intersezioni, traiettorie, in Gabrielli G. (2022) Ridisegnare il lavoro. Le nuove sfide del people management, FrancoAngeli, Milano. Mandatory: Gabrielli G., La sfida organizzativa dell’impresa 4.0.Il lavoro e la leadership tra nuovi spazi e nuovi tempi, Aguaplano, Perugia, 2019

Week 3 Contenuto sessioni on line e on campus

Session 1 on line Project Work: I SAL Session 2 on campus ATTRACTION, RETENTION AND MOTIVATION: NEW GENERATIONS AND ATTITUDES TOWARD TECHNOLOGY (1) 1 -2. Employment agreement and psychological contract : how does it change? 3. The power of organizational purpose in motivating employees

Week 4 Contenuto sessioni on line e on campus

Session 1 on line ATTRACTION, RETENTION AND MOTIVATION: NEW GENERATIONS AND ATTITUDES TOWARD TECHNOLOGY (2) 1. The process of mutual selection: main managerial and individual implications 2. Job Seeking: how it works 3. Job seeking: how to prepare for interviews 4. Attitudes toward technology Session 2 on campus ATTRACTION, RETENTION AND MOTIVATION: NEW GENERATIONS AND ATTITUDES TOWARD TECHNOLOGY (3) Teamwork/Discussion on attracting and motivating GenZers Further readings: Profili S., Sammarra A., Generazione zeta. valori, motivazioni e atteggiamenti verso il lavoro e l'innovazione, Blog Lavoroperlapersona

Week 5 Contenuto sessioni on line e on campus

Session 1 on line EVALUATING PERFORMANCE (1) Appraisal and Enhancement - Two different approaches - Implications for people management EVALUATING PERFORMANCE (2) Leadership and competencies models Session 2 on campus INDIVUAL ASSIGNMENT Further readings: Gabrielli G., Differenziare, valorizzare, Blog Lavoroperlapersona

Week 6 Contenuto sessioni on line e on campus

Session 1 – online EVALUATING PERFORMANCE (3) Practices - Scope, objects and methods Session 2 on campus EVALUATING PERFORMANCE (4) Performance Management How strategic is it? Main issues and emerging trends Case History Further readings: Gabrielli G., Oltre il paradigma della performance? La ricerca di pratiche manageriali per un possibile cambio di direzione, Edizioni Lavoroperlapersona

Week 7 Contenuto sessioni on line e on campus

Session 1 on line HUMAN RESOURCE DEVELOPMENT (1) - Human Resources Development and Leadership: competencies and mindset HUMAN RESOURCE DEVELOPMENT (2) - Career: what does it mean? - Career Paths: motivations and competencies - Career Transitions - Succession Planning: is it useful? - How succession planning is changing Session 2 on campus TALENT MANAGEMENT (1) - Talent Management: Searching for a definition - Key issues TALENT MANAGEMENT (2) - Who is in charge? - A critical approach to talent management Further readings: Gabrielli G., Transizioni di carriera, in Leadership & Management , 2017 Gabrielli G., Intraprendere o lasciarsi organizzare?, in Leadership & Management, 2018 Gabrielli G., Vocazione e responsabilità. Lo sviluppo dei talenti nella prospettiva manageriale: un approccio critico, in Alici L. (a cura di), La grazia della vita, Ancora editore, 2019 Cappelli P., Talent on Demand. Managing Talent in the Age of Uncertainty, in Harvard Business Review, March 2008

Week 8 Contenuto sessioni on line e on campus

Session 1 on line Project Work: II SAL Session 2 on campus COMPENSATION MANAGEMENT AND TOTAL REWARD STRATEGIES (1) - Transactional goods v/s relational goods - Compensation and job satisfaction COMPENSATION MANAGEMENT AND TOTAL REWARD STRATEGIES (2) - Total Reward as a way to tailor answers to personal desires - Total Reward: main evidences from the field Further readings: Dalassena E., Total reward: un nuovo modo di rapportarsi tra azienda e collaboratori, in Harvard Business Review Italia, Giugno 2020

Week 9 Contenuto sessioni on line e on campus

Session 1 on line COMPENSATION MANAGEMENT AND TOTAL REWARD STRATEGIES (3) Case history Session 2 on campus COMPENSATION MANAGEMENT: REWARDS AND INCENTIVES (1) - How pay mix evolved? - Pay for what - Equal and Competitive Compensation Systems - Pay Structure Design: a challenge to managers

Week 10 Contenuto sessioni on line e on campus

Session 1 on line COMPENSATION MANAGEMENT: REWARDS AND INCENTIVES (2) - Incentives or Rewards? - MBO: key issues and practices Session 2 on campus INCENTIVE PAY: EXECUTIVE COMPENSATION (1) - Executive Pay: a framework for relevant issues and implications - Executive Pay and company (long term) sustainability INCENTIVE PAY: EXECUTIVE COMPENSATION (2) - Executive Pay: effects on overall pay structure - Executive Pay: effects on employees’ behavior Further readings: Bruni L., Oltre l’ideologia dell’incentivo, Avvenire, 4 agosto 2013, https://bit.ly/2Zn8x50 Gabrielli G., La “paga” degli executive. Tagliarla? Una questione vecchia ma sempre attuale, in Leadership & Management, 2017

Week 11 Contenuto sessioni on line e on campus

Session 1 on line BROAD-BASED INCENTIVE PLANS AND CORPORATE WELFARE SYSTEMS (1) - Broad based incentive plans and employees participation: issues and schemes BROAD-BASED INCENTIVE PLANS AND CORPORATE WELFARE SYSTEMS (2) - Broad based incentive plans and labor contracts in Italian law system - Gain sharing and profit sharing plans Session 2 on campus BROAD-BASED INCENTIVE PLANS AND CORPORATE WELFARE SYSTEMS (3) - Corporate welfare programs in Italy: key figures and managerial issues Further readings: Gabrielli G., Coinvolgere e responsabilizzare le persone con la partecipazione economica, §§ 1 e 2 del Capitolo 7 di Gabrielli G., People management, Franco Angeli 2010 Gabrielli G., Zaccaro F., “Remunerazione, welfare aziendale e human resource management. Un framework per orientare reward strategy e politiche retributive”, in Alvino I., Ciucciovino S., Romei R., Il welfare aziendale. Una prospettiva giuridica, il Mulino, Bologna , 2019

Week 12 Contenuto sessioni on line e on campus

Session 1 on line BROAD-BASED INCENTIVE PLANS AND CORPORATE WELFARE SYSTEMS (4) - Designing and managing corporate welfare programs Session 2 on campus PROJECT WORK DISCUSSION Further readings: Pesenti L., Scansani G., Welfare Aziendale e adesso? Un nuovo patto tra impresa e lavoro dopo la pandemia, Vita e Pensiero, capp. 4 e 5